S.L. 545.34 Art. 23Right to out-of- court dispute settlement.

(1) Final customers shall have access to simple, fair, transparent, independent, effective and efficient out-of-court mechanisms for the settlement of disputes concerning rights and obligations established under these regulations and provided by the Regulator.

(2) Where the final customer referred to in sub-regulation (1) is a consumer within the meaning of Directive 2013/11/EU of the European Parliament and of the Council, the out-of-court dispute settlement mechanisms shall comply with the quality requirements of Directive 2013/11/EU.

(3) When settling a dispute in the cases referred to in sub-regulation (2), the Regulator may, where warranted, decide for reimbursement and compensation.

(4) Alternative dispute resolution entities shall cooperate to provide simple, fair, transparent, independent, effective and efficient out-of-court dispute settlement mechanisms for any dispute that arises from products or services that are tied to, or bundled with, any product or service falling under the scope of these regulations.

(5) Electricity undertakings shall participate mandatorily in the out-of-court dispute settlement for household customers which is provided by the Regulator.