S.L. 627.3 Art. 23Compliance of services.

(1) The market surveillance authority shall establish, implement and periodically update adequate procedures in order to:

(a) check the compliance of services with the requirements of these regulations, including the assessment referred to in regulation 14 to which regulation 19(2) shall apply mutatis mutandis;

(b) follow up complaints or reports on issues relating to non-compliance of services with the accessibility requirements of these regulations;

(c) verify that the economic operator has taken the necessary corrective action.

(2) The market surveillance authority shall also ensure that the public is informed of the existence, responsibilities, identity, work and decisions of the market surveillance authority as the authority responsible for the implementation of the procedures referred to in sub-regulation (1) with respect to the compliance of services. Such information shall be made available in accessible formats upon request.