S.L. 492.4 Art. 5Charity shops operations. Renumbered: L.N. 425 of 2021. Cap. 552.

(1) Charity operators shall treat the public, donors and customers with respect and shall provide clear information to donors and customers about their charity’s objectives and activities on the request of such information.

(2) Charity operators shall provide appropriate training, information and support to all staff and volunteers.

(3) Charity operators shall take all reasonable measures to ensure the secure handling of cash, cheques and credit card payments as well as donations in kind.

(4) Charity operators should have clear, published policies and procedures for the handling of complaints received in their shops.

(5) Saving the provisions of the Development Planning Act, charity shops shall have in their premises the words "Charity Shop" both in the Maltese and the English Language, together with the (CHARITY SHOPS)

voluntary organisation’s name and the voluntary organisation’s number.