S.L. 492.4 Art. 4General requirements.

(1) All enrolled and compliant voluntary organisations may establish a charity shop and shall notify the Commissioner fifteen (15) days before establishing such charity shop:

Provided that the Commissioner shall have the discretion to grant, refuse or terminate any authorisation to establish such charity shop:

Provided further that the Commissioner shall, in writing, give justifiable reasons for his decision to refuse or terminate such authorisation, particularly in case of non-compliance of the enrolled voluntary organisation with all the requirements established in the provisions of the Act and these regulations.

(2) Administrators of a voluntary organisation shall comply with their obligations in terms of these regulations as charities, as retailers and administrators of the property or the premises concerned.

(3) Administrators shall ensure that charity shops do not perform any activity which goes beyond the purpose for which the voluntary organisation was established and that such charity shops shall adhere to the conditions stipulated in the authorisation issued by the Commissioner.

(4) Administrators shall ensure they have clear, transparent procedures in place to enable donors or customers to notify the charity of their complaints and such procedures should include systems to ensure that all complaints are addressed promptly and within a specified time frame.