S.L. 188.5 Art. 10Functions of the Agents. S.L. 188.06. S.L. 188.06. S.L. 188.06.
(1) An Agent shall:
(a) advise and guide the applicant as to his or her responsibilities and obligations to ensure compliance with the applicable provisions of the Act, the Granting of Citizenship for
Exceptional Services Regulations and any rules made thereunder;
(b) advise and guide the applicant on all matters relating to the application, and submit to the Agency all documentation and information in relation thereto as prescribed by these regulations or any rules issued thereunder;
(c) provide the Agency, without delay, any information or explanations that the Agency may reasonably require;
(d) act as liaison between the applicant and the Agency on all matters relating to the application;
(e) notify the Agency without delay of its intention to renounce to the engagement or if such engagement is terminated by the applicant, giving full details of any facts or circumstances relevant thereto; and
(f) comply with any other conditions as the Minister may prescribe.
(2) In discharging his obligations, the Agent shall at all times:
(a) deal with the Agency in an open, transparent and co-operative manner;
(b) deal promptly with all enquiries raised by the Agency;
(c) notify the Agency of any change or circumstance that would or reasonably could, have a bearing on his status as an Agent, including, in the case of a legal person, any change in its constituted instruments, or any other matter that may materially affect his business; and
(d) disclose to the Agency in a timely manner any material information relating to himself or the firm represented by him, or the applicant, which may affect compliance with these regulations or the Guidelines issued by the Agency from time to time.
(3) Agents shall at all times:
(a) observe fully the conditions of their licence;
(b) observe fully any code of conduct or ethics, regulations, notices, policies or guidelines made or adopted from time to time by the Agency relating to the operation, implementation, marketing, promotion and advertising of these regulations or otherwise made applicable specifically to Agents, including any best practices generally recognised in the industry or established as such by such local or international professional associations or organisations as have been approved by the Agency;
(c) ensure that their staff are aware of the regulations and procedures relevant to these regulations which must be followed for the proper marketing and promotion of these regulations and for the proper discharge of their responsibilities;
(d) employ personnel with the skills, knowledge and expertise necessary for the discharge of their responsibilities and obligations under and in respect of the Act, these regulations and the Granting of Citizenship for Exceptional
Services Regulations and to train them appropriately from time to time;
(e) keep the affairs of clients confidential except where disclosure of information is required by law or in terms of the guidance issued by the Agency or otherwise authorised by the person to whom the duty of confidentiality is owed;
(f) establish, implement and maintain systems and procedures that are adequate to safeguard the security, integrity and confidentiality of all data and information, including documentation, provided to them, taking into account the nature of the information in question; and
(g) avoid any conflict of interest with their clients and always act in their clients’ lawful interests.
(4) Without prejudice to any of the other provisions of these regulations and the Granting of Citizenship for Exceptional Services
Regulations, if during the period of five (5) years immediately after the oath of allegiance is taken by any applicant, an Agent becomes aware of any material breach of these regulations or fraud on the part of any applicant or of any false, misleading or materially inaccurate information provided to the Agency, or of any material information that was not provided to the Agency, by any applicant or on his behalf, but in all cases with reference to the information that was provided or should have been provided during the application process, the said Agent shall immediately inform the Agency thereof.