Cap. 555 Art. 11Functions of the Office. Cap. 586.

(1) Without prejudice to the functions of the Arbiter under this

Act, it shall be the function of the Office:

(a) to deal with complaints filed by eligible customers;

(b) to inform the public through electronic means and, where possible, by written guidelines on the functions carried out by the Office, the contact details of the Office, the procedure followed by the Office in relation to complaints, and other information concerning the Office aimed at informing the public on the services offered by the Office;

(c) to provide the parties to proceedings with the information referred to in sub-article (2) on a durable medium;

(d) to provide the means to enable the customer to submit a complaint electronically or by recorded delivery through the post or courier service;

(e) to provide the means to enable the exchange of information between the parties to a dispute via electronic means or by recorded delivery through the post or courier service;

(f) to ensure that the processing of personal data complies with the rules on the protection of personal data as established under the Data Protection Act;

(g) to establish rules and guidelines in relation to the implementation of the regulations made in terms of article 33; and

(h) to carry out such other functions as are assigned to it under this Act or any other law.

(2) The Office may delegate in writing to any person engaged with the Office, any of its functions under this Act, except this power of delegation.