Cap. 555 ст. 28Procedure relating to request for information.

(1) Any request for information shall be made by an eligible customer or financial services provider to the Office orally or in writing.

(2) A request for information under sub-article (1) shall be carried out by the officers appointed by the Arbiter under article 19(4), from the list of officers held by the Board.

(3) In carrying out the function under sub-article (2), the officer shall regulate his own procedure.

(4) The findings on the request for information given by the officer shall be notified to the Board, and communicated to the person who lodged the request for information within thirty days from the date of its receipt by the Office by whatever means, even informally.

(5) The findings of any request for information shall only be informative in nature, and may not be brought as evidence in a law suit before any court or tribunal.

(6) The Minister may, after consultation with the Arbiter and the Board, make regulations to give better effect to the provisions of this article.