Cap. 555 · Arbiter For Financial Services Act (Cap. 555)
Cap. 555 ст. 20Accountability of Arbiter.
PART III
(1)(a) An Arbiter shall ensure that on a yearly basis his
Office prepares an annual report, in the form established by the Board, specifying the activities of the Office during that year, and shall submit the report within six months from the end of each year to the Board for its approval:
Provided that the report shall not disclose particulars or comments on any complaint that has not been determined by the Arbiter.
(b) The report shall contain a summary of all complaints made to, and decisions taken by, the Arbiter during the preceding financial year and of the results of the investigations into those complaints, and a review of the trends and patterns observed in the submission of complaints to the Arbiter. Statistical information referring to the name of service providers against whom decisions were given may be res judicata provided.
(c) A copy of the annual report is to be laid on the Table of the House of Representatives and shall be made accessible to the public in such a manner as the Board may determine.
(2) The content and other matters relating to the report mentioned under sub-article (1) may be prescribed by regulations made under this Act.