S.L. 623.7 Art. 15Billinginformation for gas and electricity. S.L. 545. 13. S.L. 545. 12. S.L. 545. 13. S.L. 545. 12.

(1) Where final customers do not have smart meters referred to in the Electricity Market Regulations and the Natural Gas

Market Regulations, by not later than the 31st December 2014, billing information shall be accurate and based on actual consumption, in accordance with item 1.1 of Part I of the Seventh Schedule, for electricity and gas, where this is technically possible and economically justified.

(2) Meters installed in accordance with the Electricity

Market Regulations and the Natural Gas Market Regulations shall enable accurate billing information based on actual consumption. Final customers shall have the possibility of easy access to complementary information on historical consumption allowing detailed self-checks. Complementary information on historical consumption shall include:

(a) cumulative data for at least the three (3) previous years or the period since the start of the supply contract if this is shorter. The data shall correspond with the intervals for which frequent billing information has been produced; and

(b) detailed data according to the time of use for any day, week, month and year. These data shall be made available to the final customer via internet or the meter interface for the period of at least twenty-four (24) previous months or the period since the start of the supply contract if this is shorter.

(3) Independently of whether smart meters have been installed or not, energy suppliers shall:

(a) to the extent that information on their energy billing and historical consumption of final customers is available, on the request of the final customer make such information available to an energy service provider designated by the final customer;

(b) offer to final customers the option of electronic billing information and bills. Customers shall receive on request a clear and understandable explanation of how their bill was derived, especially where bills are not based on actual consumption;

(c) make available appropriate information with the bill to provide final customers with a comprehensive account of current energy costs, in accordance with Part I of the Seventh Schedule;

(d) on request of the final customer, not consider the information contained in these bills to constitute a request for payment. Suppliers of energy sources shall offer flexible arrangements for actual payments;

(e) provide to consumers on demand, information and estimates for energy costs in a timely manner and in an easily understandable format enabling consumers to compare deals on a like-for-like basis.