S.L. 595.37 Art. 4Functions of the Agency.  

The Agency shall have the following functions and duties:

(a) ensuring that the services are run, managed and provided in terms of the existing and approved standards from time to time;

(b) serving as a point of contact for victims of crime, by coordinating and make easily accessible all the different services offered;

(c) conducts individual assessments of victims to ensure that each victim receives the right support in a timely and efficient manner;

(d) monitors from time to time the victims’ progress throughout their use of the Agency’s services;

(e) enters into agreements with other governmental and non-governmental organisations to ensure the best service for victims of crime;

(f) referring victims to specialised services offered by other governmental or non-governmental organisations;

(g) providing victims with information concerning their rights, including legal advice and where necessary, as the Agency deems fit, provide assistance to file complaints with the police;

(h) providing the necessary support and assistance to victims, including;

(i) information and follow-up about their cases,

(ii) the opportunity to provide a Victim Personal Statement to express how the crime has affected them,

(iii) guidance about what to expect in court,

(iv) accompanying victims in Court, and

(v) information about the release of offenders from prison;

(vi) assistance for recovery of property seized during proceedings

(vii) emotional support and, where available, psychological support; and

(viii) assistance to obtain information about magisterial inquiries, as applicable;

(i) compiling reports and record statistics of the number of victims accessing and benefiting from victim support services;

(j) monitoring and documenting local and international legal developments and best practices;

(k) raising awareness and advocate for victims’ rights to encourage other victims to report and seek support;

(l) reaching out to victims to help them feel safe, process their traumatic experience and restore their former quality of life;

(m) promoting a multidisciplinary, multiagency approach to maintain the holistic wellbeing of victims whilst ensuring continuity of services; and

(n) carrying out other pertinent tasks identified by the Agency.