S.L. 595.19 Art. 4Functions and duties of the Agency. Cap. 586.

The Agency shall have the following functions:

(a) to provide access to and facilitate delivery of

Government services to service users in a reliable and timely manner in partnership with the responsible Departments and Government entities;

(b) to liaise with and ensure the necessary coordination between Departments and Government entities in the implementation of service delivery measures or initiatives proposed by the Government or the Agency from time to time;

(c) to incrementally expand the reach of Government services through additional or improved services, convenient access times, channels, and increase usage of relevant services which provide value to their users;

(d) to contribute inputs to related initiatives, amongst others, simplification of administrative processes, one-stop-shops, service delivery, eGovernment, call centre improvement, case management systems and quality management within the wider public administration;

(e) to provide the necessary management and administrative support to the above functions, ensuring best value for money spent; and

(f) to assist Government in any other related activity as directed by the Minister from time to time:

Provided that in order to ensure the proper performance of its functions and services as well as to effectively meet its obligations and objectives, including compliance with legal, regulatory and administrative requirements, the Agency shall process personal data in accordance with the Data Protection Act and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).