S.L. 545.34 Art. 15Bills and billing information.

(1) Bills and billing information shall be accurate, easy to understand, clear, concise, user- friendly and presented in a manner that facilitates comparison by final customers. On request, final customers shall receive a clear and understandable explanation of how their bill was derived, especially where bills are not based on actual consumption.

(2) Final customers shall receive all their bills and billing information free of charge.

(3) Final customers shall be offered the option of electronic bills and billing information and shall be offered flexible arrangements for the actual payment of the bills.

(4) If the contract provides for a future change of the product or price, or a discount, this shall be indicated on the bill together with the date on which the change takes place.

(5) Any changes to the requirements for the content of bills shall be subject to consultation with consumer organisations.

(6) Bills and billing information shall fulfil the minimum requirements set out in the First Schedule.