S.L. 492.3 Art. 24Complaints. Renumbered: L.N. 424 of 2021.

(1) The Office of the Commissioner shall establish a complaints procedure which shall be clear, unambiguous and made accessible to the public.

(2) Complaints may be made by anyone, irrespective whether the complainant is a public collector, a fund-raiser, an administrator, a member, a voluntary organisation, an individual, a donor or a donee.

(3) The Commissioner shall, to the extent that such complaints are not of a criminal nature, have the power to decide on complaints and shall be vested with quasi-judicial powers where such complaints are of a civil nature. Complaints shall be investigated by Commissioner without delay and his decision shall be final and may only be challenged in Court.

(4) The remedy awarded by the Commissioner to such complaints shall be real, including but not limited to the return of assets to the principal owner or a refund of the donation to donor.