S.L. 492.3 Art. 14Public collections carried out through the use of telephone services.

(1) When conducting collections through the use of telephone services, collectors shall provide the name of the voluntary organisation on whose behalf the public collection is being made, their age, the VO number and the purpose of the public collection and where premium calls are made by the donor, any information relating to the cost of such calls shall be provided and clearly explained to the donor.

(2) When conducting the public collection, collectors shall not act in such a manner so as to cause or is likely to cause any form of harassment to the recipient of the call and the voluntary organisation shall establish the time within which calls shall be made, which shall not be between 20.30hrs and 08.00hrs, unless authorisation is otherwise obtained from the Commissioner.

(3) Collectors shall not call the same recipients more than once during the same public collection, and they shall not ask personal questions or try to obtain other unnecessary information from the recipients of the call.

(4) Potential donors shall be instructed on the manner in which donations shall be made, whether these are to be made in cash or in kind, or by means of a cheque or bank transfer and shall be provided with all necessary information relating to the manner in which payment shall be effected.

(5) When phone calls are made for the sake of the collection, the number of the incoming call shall not be private and shall be displayed at all times. Collections made by phones shall not be made by random calling and in an automated manner.

(6) Telephone calls shall not be made during times when public collections are not permissible and each call shall have an opt-out service option upon the request of the donor.