S.L. 437.115 Art. 33Complaints received by the marketing authorisation holder.

(1) The marketing authorisation holder shall implement a system for recording and reviewing complaints together with an effective system for recalling promptly and at any time the veterinary medicinal products in the distribution network.

(2) The marketing authorisation holder shall record and investigate any complaint concerning a quality defect.

(3) The marketing authorisation holder or his representative shall inform the Director of any quality defect that may result in a recall or restriction on the supply. In so far as possible, the countries where the products are marketed shall also be indicated.