Consumer Alternative Dispute (S.L. 378.18)

Inhalt

1. Art. 1 Citation and purpose.
2. Art. 2 Interpretation
3. Art. 3 Scope of these regulations.
4. Art. 4 Relationship with other national legislation.
5. PART II
6. Art. 5 Information requirements onerous on ADR entities.
7. Art. 6 Grounds on which anADRentitymay refuse to deal with a given dispute.
8. Art. 7 Expertise, independence and impartiality.
9. Art. 8 Transparency.
10. Art. 9 Effectiveness.
11. Art. 10 Fairness.
12. Art. 11 Liberty.
13. Art. 12 Legality.
14. Art. 13 Effect of ADR procedures on limitation and prescription periods.
15. PART III
16. Art. 14 Consumer information that a trader must provide.
17. Art. 15 Assistance by the European Consumer Centre in Malta.
18. Art. 16 Publicity about ADR entities.
19. Art. 17 Cooperation and exchanges of experience between ADR entities.
20. Art. 18 Cooperation between ADR entities and nationalauthorities concerned with consumer protection.
21. Art. 19 Notification of information by entity wishing to act as an ADR entity.
22. Art. 20 Role of the Council.
23. Art. 21 Application of certain provisions of the Act with regard to investigations and judicial proceedings.
24. Art. 22 Penalties and right of appeal.