S.L. 378.17 Art. 10Right of withdrawal.

(1) Save where the exceptions provided for in regulation

18 apply, the consumer shall have a period of fourteen (14) days to withdraw from a distance or off-premises contract, without giving any reason, and without incurring any costs other than those provided for in regulations 15(2) and 16: Provided that for contracts concluded in the context of unsolicited visits by a trader to a consumer’s home or excursions organised by a trader with the aim or effect of promoting or selling products to consumers, the withdrawal period of fourteen (14) days is extended to thirty (30) days.

(2) Without prejudice to regulation 12, the withdrawal period referred to in sub-regulation (1) shall expire after fourteen (14) days or, in cases under the proviso of sub-regulation (1) after thirty (30) days from:

(a) in the case of service contracts, the day of the conclusion of the contract;

(b) in the case of sales contracts, the day on which the consumer or a third party other than the carrier and indicated by the consumer acquires physical possession of the goods or:

(i) in the case of multiple goods ordered by the consumer in one order and delivered separately, the day on which the consumer or a third party other than the carrier and indicated by the consumer acquires physical possession of the last good;

(ii) in the case of delivery of a good consisting of multiple lots or pieces, the day on which the consumer or a third party other than the carrier and indicated by the consumer acquires physical possession of the last lot or piece;

(iii) in the case of contracts for regular delivery of goods during a defined period of time, the day on which the consumer or a third party other than the carrier and indicated by the consumer acquires physical possession of the first good;

(c) in the case of contracts for the supply of water, gas or electricity, where they are not put up for sale in a limited volume or set quantity, or of digital content which is not supplied on a tangible medium, the day of the conclusion of the contract.