S.L. 399.48 чл. 90Remedies.

(1) Any significant continued or frequently recurring discrepancy between the actual performance of an electronic communications service, other than a number-independent interpersonal communications service, and the performance indicated in the contract, shall entitle the consumer to seek remedies including the right to terminate the contract free of cost, and, or receive any compensation and, or refunds as specified in their contract.

(2) Providers of publicly available electronic communications services other than number-independent interpersonal communications services and other than transmission services used for the provision of machine-to-machine services, shall establish and operate appropriate and reasonable compensation and, or refund schemes to allow for the reimbursement of payments and compensation for any loss incurred by a consumer where contracted service quality levels or terms and conditions are not met by any such providers for reasons that are not attributable to the consumer:

Provided that such compensation and, or refund arrangements shall not apply in cases of force majeure:

Provided further that the Authority may, having regard to the nature of services and complaints, provide for any such measures as it may consider necessary to ensure the effectiveness of such schemes including minimum criteria to be complied with by any such providers.