S.L. 378.10 чл. 24ADispute resolution mechanism.

(1) The Director General shall ensure that appropriate and effective complaints and redress procedures are established for the out of-court settlement of consumer disputes with creditors and credit intermediaries in relation to credit agreements, using existing bodies where appropriate. The Director General shall also ensure that such procedures are applicable to creditors and credit intermediaries and cover the activities of appointed representatives.

(2) The bodies responsible for the out-of-court settlement of consumer disputes to shall cooperate with bodies responsible for the out-of-court settlement of consumer disputes in other Member State so that cross-border disputes concerning credit agreements can be resolved.